Return Policy

You may return items within 30 days for a refund, minus shipping fees and a 15% restocking fee may be applied.

• A 15% restocking fee applies to returns of large items such as tubs, cages, and tables. This fee will be deducted from your refund.
• Shipping costs will also be deducted from your refund at the carrier’s rate. If you’d like an estimate of your return shipping cost, contact us for a quote
• If your order included a free item, it must also be returned in new, salable condition and original packaging. If the free item is not returned, its value will be deducted from your refund.
• For orders that are refused or undeliverable, shipping fees will be deducted at the carrier’s published rate once the item is returned to us.
• All merchandise must be returned in new, salable condition and in its original packaging

Defective Upon Receiving
We will provide a return label or arrange return freight.
To process your return, photo and video evidence of the defect is required. We highly recommend recording a video during unboxing to document any issues immediately upon receipt. Upon inspection of the returned item, a full refund will be issued.

Received Different from What Was Ordered
We will provide a return label or arrange return freight. A full refund will be issued.

No Longer Wanted
Customer is responsible for return shipping costs & 15% restocking fee.
Refund = Item Price – Shipping Cost – Restocking Fee

I Ordered the Wrong Item / Wrong Size
Customer is responsible for return shipping costs & 15% restocking fee.
Refund = Item Price – Shipping Cost – Restocking Fee

If your package appears damaged at delivery, you have the right to refuse the shipment. If damage is discovered after delivery, contact us immediately at 626-549-1212 or info@waggz.com.

UPS Deliveries:

• Have the driver note and inspect the damage.
• Keep the original shipping box and materials.

Freight Deliveries (large items/pallets):

• Inspect carefully before signing.
• If anything looks suspicious, do not sign and contact us right away.

Important: Once signed for as undamaged, we cannot file damage claims. Waggz is not responsible for items signed as received in good condition.

To request a return authorization, please review the Return Policy above and send an email to info@waggz.com

Make sure to include:
E-mail address and phone number
Invoice or Receipt number
Item number and quantity to be returned
Reason for the return
One of our customer service representatives will respond during our normal business hours: Monday – Friday 9:00am to 5:00pm Pacific Time

For assistance please call 1-626-549-1212 or email info@waggz.com.

ALL SHOPPING POLICIES ARE SUBJECT TO CHANGE WITHOUT ANY NOTICE. BY PLACING ORDERS ON THIS WEBSITE, YOU AGREE TO OUR SHOPPING AND PRIVACY POLICIES.

Please note: Refunds will only be issued after the returned item has been received and thoroughly inspected as part of our standard review process.