Waggz Shipping & Freight FAQ
Easy answers to all your questions

 

Do you offer free shipping?

There are two easy ways to qualify for free shipping on your next order, within the contiguous United States. (If an item does not count toward free shipping or incurs additional freight charges, it will be posted on the product page.)

No coupon code required:

  1.     Small items – free shipping on orders over $99

Clippers, dryers, shears, and more.

  1.     Large equipment – free shipping on orders over $2,000

Tables, tubs, stools, cages, and more.

 

How much does shipping cost?

If you don’t qualify for free shipping, we offer affordable flat-rate pricing on most items. Oversized and overweight equipment may incur higher shipping charges, depending on the carrier.

Use our shipping cost calculator at checkout to estimate the total cost for your order, or contact our team at sales@waggz.com for a custom invoice and shipping quote.

 

When will my order ship?

In-stock items leave our warehouse within 2 business days, and it should be delivered within 6 business days. We partner with UPS to ship most packages. Some busy periods, like Christmas and other holidays, may take longer for delivery.

 

What’s different about motor freight deliveries?

Large equipment and oversized or overweight items will be delivered by motor freight. Please allow 10 business days for scheduled freight deliveries, and carefully follow our freight acceptance instructions before signing.

 

How do I sign for a motor freight delivery?

Waggz has partnered with the highest rated shipping carriers to deliver your products in the very best condition. Even still, shipping incidents can occasionally cause damage. This guide will help you get a quick, easy resolution.

We want to make sure you’re fully satisfied, so please take your time and don’t allow the delivery driver to make you feel rushed. You always have the right to refuse shipments with major damages – especially on grooming tables, cages, and tubs.

Before signing:

  1. Look for signs of damage: crushed corners, holes/tears, wetness/stains, upside down crates, opened/resealed

*It’s always a good idea to compare packaging condition with the original image that you received from our shipping department.

*If you ordered an LED table, use a Philips screwdriver to open the crate and confirm the glass tabletop is intact

  1. Thoroughly document any damages or missing items directly on the delivery receipt
  2. Take photos of any damaged products or packaging issues
  3. Sign and retain a copy of the delivery receipt for your records

If you do not report and document damages on the delivery receipt before signing, it is impossible to resolve losses with the shipping company. For this reason, Waggz cannot be held responsible for shipments after signing.

 

I have more questions… how can I contact Waggz?

Call 626-549-1212 (extension 2)

Email support@waggz.com