At WAGGZ, we take pride in the quality and reliability of our products. To ensure your satisfaction, we offer a 3 Tiered Warranty, which provides coverage for specific components within designated timeframes.
Customer Support
Our dedicated customer service team is here to assist you with any warranty claims or questions. If you require assistance, please reach out to us using the contact information below:
Phone: 626-549-1212
Email: info@waggz.com
Warranty Coverage
The following components are covered under the WAGGZ 3-Year Tiered Warranty:
3-Year Coverage
- Actuators
1-Year Coverage
- Control Box
- Foot Pedal
- LED Panel
- Table Frame
- Cage Frame
- Tub Body (for WZ-230N & 230NL non-electrical parts)
6-Month Coverage
- Tabletops
- Faucets
- Water Sprayers
- Grates
- Grooming Arm
- Knob and Sleeves
- Non-Slip Mats
- LED Outlet (for WZ-929 & WZ-929P)
- Cage Parts (Trays, Hinges, and Other Small Components)
- Other Consumable Parts
Warranty Limitations and Exclusions
This warranty is strictly limited to the repair or replacement of the specified parts during their respective coverage periods. Please note the following exclusions:
- Wear and Tear: The warranty does not cover normal wear and tear from regular use of the product.
- Misuse or Neglect: Damage resulting from misuse, improper installation, unauthorized modifications, or failure to follow product care instructions is not covered.
- Environmental Factors: Damage caused by external factors such as water exposure (beyond the product’s design specifications), extreme temperatures, or other environmental conditions is excluded.
- Consumables: Certain consumable parts, such as grooming arm knobs or non-slip mats, are subject to shorter warranty periods due to their nature.
Important Information
- Proof of purchase is required to validate all warranty claims.
- WAGGZ reserves the right to repair, replace, or provide an equivalent alternative for any defective part covered under this warranty.
For further details regarding terms and conditions, exclusions, or to initiate a warranty claim, please contact our customer service team.